Success Cases
Congstar Prepaid aufladen mit Chatbot-Test
The telecommunications brand Congstar advises its prepaid customers in the chat on top-up options – fast, simple, and available around the clock with LoyJoy.
Business Goals
To encourage customers to top up their prepaid credit, Congstar has added a chatbot to its top-up website. Customers can now take a small personality test and are then informed about the best top-up option for them.
Results
Since the implementation of the LoyJoy platform, 54 % of the opened chats resulted in an interaction.