Success Cases
Congstar Prepaid Aufladen: Passende Methode finden
Interaktiver congstar Chatbot findet per Auflade-Quiz die passende Prepaid-Aufladung, sammelt Feedback und verbessert den Kundenservice.
Business Goals
The mobile phone provider Congstar helps its customers to find the right prepaid top-up method.
An interactive chatbot was developed with the help of LoyJoy.
The chatbot asks questions about the customer’s top-up behaviour and then recommends the most suitable solution, supplemented by a detailed description.
At the end, users have the opportunity to give feedback and rate the top-up quiz.
Results
The chatbot uses gamification to playfully guide users to the ideal top-up option.
The NPS survey and a feedback field ensure continuous quality assurance.
This allows Congstar to improve customer service and optimise the user experience.