Success Cases
Eucerin Live-Chat
To improve customer service, Eucerin has developed a live chat with LoyJoy – enabling direct communication and professional skincare advice for customers.
Business Goals
To improve customer service, Eucerin has developed a live chat with LoyJoy.
The chat allows customers to communicate directly with a Eucerin agent.
The agent answers questions about Eucerin and the individual products.
If no agent is available, users can enter their e-mail address directly in the chat and will be notified when a new answer is received.
Results
The live chat has significantly improved user interaction and created a quick response option for product enquiries.
The option of receiving notifications when new answers are received has further optimised the service so that users do not miss any answers.