Success Cases
Evangelische Bank: KI-Chat für besseren Service
Erfahren Sie, wie die Evangelische Bank mit generativer KI und ChatGPT den Kundenservice entlastet und über 95 % der Anfragen automatisch beantwortet.
Business Goals
Evangelische Bank wants to support its customers with a completely new chat experience that is powered by generative AI. Customers can find all important information in the chat or simply enter their own questions.
Results
By adding ChatGPT to the chat experience, Evangelische Bank reduces the workload of the service team and provides a new interactive and natural experience for their customers.
More than 95% of the requests are answered automatically.