Success Cases
Evangelische Bank Private Customers
Evangelische Bank, a specialist bank for customers in the church, healthcare, social services, retail, and private sectors, wants to support its customers with a new chat experience that includes ChatGPT.
Business Goals
Evangelische Bank wants to support its customers with a completely new chat experience that is powered by generative AI. Customers can find all important information in the chat or simply enter their own questions.
Results
By adding ChatGPT to the chat experience, Evangelische Bank reduces the workload of the service team and provides a new interactive and natural experience for their customers.
More than 95% of the requests are answered automatically.