Stadtwerke Herne: Chatbot für Zählerstand-Service

Business Goals

Stadtwerke Herne is making its digital service even easier: With a chatbot from LoyJoy, customers can now specify or change their meter reading and adjust advance payments even faster and more straightforwardly. The team then personally takes care of the implementation - completely without paperwork and optimally tailored to their needs

Results

Thanks to the LoyJoy chatbot, entering meter readings and adjusting advance payments is significantly simplified. Customers benefit from a fast and transparent process, while Stadtwerke Herne achieves higher conversion rates, lower processing costs, and more efficient procedures – all while increasing customer satisfaction and strengthening customer loyalty.

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