Success Cases
Ottobock US Consultant via LoyJoy
Ottobock enables customers to book product demos and chat live with experts using LoyJoy – providing optimal guidance for patients and healthcare professionals.
Business Goals
For more than 100 years, Ottobock develops innovative prosthetic products. Due to the consultation-intensive products, Ottobock places a lot of emphasis on individual consultation.
Ottobock has launched a chat to help customers navigate the website and find the right products.
Results
Customers of Ottobock now have a direct and easy-to-use contact channel via chat.
New customers can book a product demo. In a live chat, the Ottobock team connects 1:1 with customers. When no agent is available, the chat offers to leave a message which the team can answer asynchronously.