Success Cases
Ottobock Success Story: KI-Chatbot für Profis
Ottobock developed a specialized service chat for medical professionals using the LoyJoy Platform – for fast support and efficient communication in orthotics.
Goals
The medical technology company Ottobock is a global leader in prosthetics and orthotics. Together with LoyJoy, a help chat for professionals was developed. It enables quick support for questions about products, technology, and adjustments.
Results
Embedded in the Ottobock website, the chatbot supports professionals with questions about the company and its products. Thanks to generative AI, the chatbot is able to provide answers based on the Ottobock knowledge database. This helps to increase customer satisfaction and relieve the customer service team.