Success Cases
Ottobock Help Chat for Prosthetics Support
Ottobock and LoyJoy developed an AI help chat for specialist staff, delivering fast product support and boosting customer satisfaction.
Business Goals
The medical technology company Ottobock is a global leader in the field of prostheses and orthoses.
Together with LoyJoy, a help chat was developed for specialist staff.
It enables quick support for questions about products, technology and adjustments.
Results
Embedded in the Ottobock website, the chatbot supports specialist staff with questions about the company and its products. Thanks to generative AI, the chatbot is able to provide answers based on the Ottobock knowledge database. It thus helps to increase customer satisfaction and relieve the customer service team.