Success Cases
RTL+ Case Study: KI-Chat für Streaming-Service
RTL wanted to implement an automated chat and was one of the first customers to rely entirely on generative AI.
Business Goals
RTL+ is Europe’s leading streaming platform for TV shows, live sports, movies, music & podcasts. In order to relieve the customer service and to provide a round-the-clock service, RTL wanted to implement an automated chat.
The introduction should be fast and the maintenance should be done without much effort.
Results
RTL+ decided to work with LoyJoy and was one of the first customers to rely entirely on generative AI.
The chat went online without any AI training. Since then, it has preceded any other contact channel.
More than 90% of the requests are answered.