Success Cases
Stadtwerke Herne Chatbot mit GPT KI | Case Study
GPT-gestützter Kundenchat für Stadtwerke Herne: Erna unterstützt bei Zählerständen und Zahlungsanpassungen schnell, präzise und zuverlässig.
Business Goals
The municipal utility “Stadtwerke Herne” wanted to implement a new customer chat enhanced by GPT AI. Together with our partner Trianel a new experience was developed.
Trained using an extensive knowledge base, the chatbot not only gives coherent responses, but also impeccable accuracy.
Results
From assisting with meter readings to guiding customers through payment adjustments, the chatbot named “Erna” is ready to provide fast, reliable support which frees up the customer service team and helps them to spend more time with customers.