Release release-2026-01-19 now live Read more

Instant Answers, Happy Customers: AI for Chat & Voice

LoyJoy is the European no-code platform for agentic AI at the customer interface—for case-closing customer service and scalable sales, GDPR-compliant and enterprise-ready.

AI agents that understand processes, make decisions, and perform tasks independently.

Book demo now

Zero-commitment consultation.

+49 251 97593841

Experience Voice AI live.

Picture of a woman talking on the phone, clearly enjoying the conversation.

Brands that trust LoyJoy

Case Study →

TRUMPF elevates "Frag TRUMPF" to Agentic AI: The digital sales assistant answers B2B inquiries 24/7, automatically qualifies leads, and has been successfully scaled to the US market.

View case study →

Case Study →

R+V sets new standards with AI assistant "Emmie": She answers insurance questions instantly, explains complex jargon clearly, and is available around the clock.

View case study →

Case Study →

1. FC Köln digitalizes fan communication with AI agent "Hennes": tickets, membership, stadium info, and club news—available 24/7.

View case study →

Case Study →

LoyJoy's personal support is outstanding. The team proactively suggests optimizations, always keeping our individual use case and the added value for our company in mind.

Nicolas Klasmeier

Product Owner, RTL Interactive GmbH

Case Study →

Melitta customers redeem their coffee machine cashback conveniently via chat—with barcode scanning for product identification, no media breaks.

View case study →

Case Study →

SCHOTT CERAN strengthens global customer service with an AI chat available in 10 languages, launched worldwide within just a few weeks.

View case study →

Case Study →

Ottobock enables product demo bookings and 1:1 live chat with experts via LoyJoy—providing optimal consultation for patients and medical professionals.

View case study →

Case Study →

Westfalen modernizes customer service with an AI chat for liquid gas inquiries—more direct than any form, with tangible relief for the service team.

View case study →

Case Study →

The platform is a key enabler of our goal to build 1:1 relationships with our 1 bn+ consumers. The 'Joy' factor touches our consumers emotionally—and makes it wildly successful.

Ben Polter

Global CRM Manager, Beiersdorf AG

Fast track to success

What Our Customers Achieve with LoyJoy

24/7 AI Customer Service Automation at RTL+

Thanks to generative AI and LoyJoy's no-code platform, 98% of customer inquiries are handled automatically. Only 2% require manual follow-up.

Read Success Case

24/7 AI Customer Service Automation at RTL+

24/7 AI Sales Assistant at TRUMPF

TRUMPF's 'Ask TRUMPF' agent autonomously answers complex technical questions, identifies buying intent, and hands pre-qualified leads to the right sales expert—24/7 across all time zones.

Read Success Case

Intelligent Wine Sommelier at Wine in Black

Thanks to Agentic AI, the sommelier advises customers like in a professional wine shop. In a natural dialogue, it recommends suitable wines from the extensive range.

Read Success Case

Intelligent Wine Sommelier at Wine in Black

Get started in minutes with our templates

Choose from over 50 free templates. From lead generation to product advice and customer care. There's something here for every use case.

Explore all Templates

Go live in record time

The easiest platform for enterprise chatbots

With LoyJoy, you can build AI agents using drag & drop. LoyJoy combines the strengths of structured processes—such as speed, cost efficiency, and auditability—with the capabilities of agentic AI.

● 100 process modules: turn your AI agents into powerful digital assistants. Instead of simple question-and-answer chatbots, they can resolve customer requests end to end.
● No code drag & drop: Simply insert modules using drag & drop and configure them conveniently, without any programming.
● If/then and other logic: Use if-then logic, expression engines, and functions for advanced applications.
● Integrated live chat: You can transfer customers to your team at any time.

Agentic AI for your customers, leveraging your knowledge, processes, and systems

Agentic AI makes your chatbots truly intelligent. Choose your preferred model at any time – such as GPT-4.1, GPT-o4-mini, Claude 3.7, or Llama 3. Does your IT department develop its own models on the Azure platform? They can be seamlessly integrated into LoyJoy.

● Agentic RAG: Crawler for websites, PDFs, Office documents, or API feeds; SharePoint connection via Azure AI Search. The agentic RAG understands follow-up questions, breaks down complex multiple queries, and always delivers the best answer quality thanks to AI re-ranking.
● Product Recommender: Intelligent product recommendations: LoyJoy connects directly to your product data. This allows the AI to make smart recommendations. Your customers can simply describe their requirements via text or voice. The AI finds the most suitable products.
● Model Context Protocol (MCP): “USB-C for AI”: MCP is the universal interface that AI agents use to access knowledge databases and software tools. Reasoning models plan their steps in advance and then call up specific connected systems – this is how they resolve customer issues conclusively.

Attractive, accessible chat UI for enthusiastic customers

Customers want convenient digital processes. LoyJoy's chat UI adapts to your brand specifications. With smooth animations and gamification, it's really fun to use. Our Home View is a useful addition that offers an app-like entry point.

● Can be used anywhere: LoyJoy chat runs across all channels: on websites, in native apps, in Facebook and Instagram Stories, in TikTok Ads, and more.
● Gamification: Our gamification engine provides the extra wow factor with entertaining animations and mini-games.
● Accessibility: The LoyJoy chat UI is accessible and screen reader compatible. It meets WCAG 2.1 AA standards, making it accessible to all users.
● Customizable: Customizable to your brand. You can configure your own logos, colors, fonts, and many other details.

Integration into existing systems

Easily connect your AI agents to your existing systems.

Integration into existing systems is easy with our integration modules. You will find special modules for Salesforce, HubSpot, Zapier, Workato, OneTrust, Brevo, Inxmail, CleverReach, and more. Our Swiss Army knife is the API client module. Even for connecting your individual APIs, no programming is required.

Auth0
MailChimp
Azure AD
Brevo
CleverReach
Campaign Monitor
HubSpot
Inxmail
Keycloak
Optimizely
Rapidmail
Salesforce
Workato

Auth0
MailChimp
Azure AD
Brevo
Campaign Monitor
CleverReach
HubSpot
Inxmail
Keycloak
Optimizely
Rapidmail
Salesforce
Workato

Enterprise features & compliance out-of-the-box

With LoyJoy, you're on the safe side: We comply with all relevant legal requirements – from GDPR and the EU AI Act to DORA and accessibility. The LoyJoy platform is operated within the EU, encrypts data in transit and at rest, and does not process personal data without consent.

● Automated AI testing: Integrated test runs regularly check chatbot flows and AI responses to ensure quality and reliability.
● Multilingualism: LoyJoy supports multiple languages in parallel – you can reach your customers globally in their preferred language.
● Role & rights concept: Granular permission system for teams – control who can view or edit which content. Ideal for enterprise governance.
● Multi-tenancy: Set up multiple tenants/workspaces (e.g., for different countries or brands) – perfect for global rollouts within a single platform.
● Analytics & Monitoring: Complete transparency for every interaction. See in live dashboards where users drop out, which conversations are successful, and where there is room for improvement.
● Secure Login (SSO/Passkeys): LoyJoy supports multiple passkey login methods for seamless and secure user login.

Testimonials

Renowned Enterprises and Mid-sized Companies Trust LoyJoy.

“LoyJoy creates real 'aha' moments for our customers and takes conversion rates and customer engagement to a new level. The platform handles our scale with ease, even during peak periods. It's a lasting positive experience.”

Carsten Akman

Head of Permission & Customer Management, Deutsche Telekom
“We work closely with LoyJoy on a global scale. The platform is a key enabler of our goal to build 1:1 relationships with our 1 bn+ consumers. The 'Joy' part touches our consumers emotionally and makes it wildly successful.”

Ben Polter

Global CRM Manager, Beiersdorf AG
“Digital communication is increasingly becoming the most important aspect of brand management, because only here a 1:1 dialogue with the target group is possible. LoyJoy is the perfect tool for this.”

Jörg Büttner

Marketing Director, Kölln
“LoyJoy is our number 1 communication tool for our website activities. For users it is super easy to handle which leads to high engagements. We really appreciate the modern interface, the innovative functions as well as the capability to build personalized solutions.”

Lisa Hemes

Group Digital Activation Manager, Savencia
“From approaching customers to qualifying them to automating service requests. Loyjoy is used by us in many ways and helps us to qualify contacts and provide direct help to customers.”

Daniel Düngel

Head of Growth, Belonio GmbH
“The personal support from LoyJoy is outstanding. The LoyJoy team makes proactive suggestions for optimization for specific projects, always keeping in mind our individual use case and the added value for our company.”

Nicolas Klasmeier

Product Owner, RTL Interactive GmbH
“Especially in customer service, LoyJoy can significantly contribute to case redirection and automation of customer requests via the LLM connection, thereby reducing costs and improving the CX.”

Sarah-Céline Schubert

Management Consultant, Iskander Business Partner GmbH
“LoyJoy enables us to transform complex processes into intuitive chat dialogs. The flexibility and ease of use are second to none”

Lars Sill

Head of E-Commerce at PUKY GmbH & Co.KG

RTL+

Interview at the data:unplugged

Play
TRUMPF

Interview at the data:unplugged

Play
Westfalen AG

Interview at the data:unplugged

Play
Westerwaldbank

Interview at the data:unplugged

Play
Melitta

Interview at the data:unplugged

Play
SCHOTT AG

Interview at the data:unplugged

Play

Frequently asked questions

: LoyJoy is a Conversational AI platform that combines agentic AI with no-code process automation and live chat. AI agents don’t just answer questions—they execute processes to resolve customer requests end to end.
: LoyJoy is more than a traditional chatbot platform. In addition to answering questions with generative AI, it connects knowledge, systems, and no-code workflows to handle customer requests end to end.
: Try a subscription free for 30 days, no credit card required. After your trial, you can pick a pricing plan that suits the size and stage of your business. Starting at 500 Euro per month for small and medium-sized businesses.
: LoyJoy is a technology company from Münster, Germany. It was founded in 2018 by Ulf Loetschert and Dr. Ulrich Wolffgang.
: Yes. LoyJoy is used by many large enterprises, banks, and insurers in Europe under the GDPR jurisdiction. Data is processed in the EU, and encryption is applied in transit and at rest. This also applies to the use of generative AI.
: No. Your data belongs to you only. It will not be shared with others or used to train the AI outside of your LoyJoy tenant.
: LoyJoy combines structured processes with generative AI. This means the AI can only answer questions based on your data and defined knowledge sources.
: No. In addition to pre-built integrations such as Salesforce, LoyJoy offers an API client module that lets you connect your APIs without any coding. It’s designed to be easy to use and requires no programming knowledge.
: No. LoyJoy does not use your data to train AI models or to generate answers outside your setup. Each LoyJoy AI agent can only access information that is directly provided to it, such as by crawling your website, uploading documents, or connecting MCP tools.
: The time it takes to create a LoyJoy AI agent can vary depending on the complexity of the use case and the required customizations. However, a simple agent can typically be up and running within a few hours.
: LoyJoy offers comprehensive support in creating and implementing AI agents. Our team is here to help ensure that your agent is optimally configured and meets your requirements. However, you can also do everything yourself if you prefer.

Ready to give LoyJoy a Try?

Request a personalized demo—free and without obligation.

Request Demo

Get monthly LoyJoy News with Product Updates & Success Stories.

Unsubscribe anytime.

Instant Answers, Happy Customers: AI for Chat & Voice

Fast track to success

24/7 AI Customer Service Automation at RTL+

24/7 AI Sales Assistant at TRUMPF

Intelligent Wine Sommelier at Wine in Black

Get started in minutes with our templates

Product-Finder Agentic AI

AI Agent for Insurers

AI Agent Web Search

Insurance Application Process

Go live in record time

Agentic AI for your customers, leveraging your knowledge, processes, and systems

Attractive, accessible chat UI for enthusiastic customers

Integration into existing systems

Enterprise features & compliance out-of-the-box

Testimonials

RTL+

TRUMPF

Westfalen AG

Westerwaldbank

Melitta

SCHOTT AG

Frequently asked questions

Ready to give LoyJoy a Try?

Get monthly LoyJoy News with Product Updates & Success Stories.

Thank you for subscribing!