Success Cases
Stadtwerke Witten Case Study: Chatbot-Erfolg
Erfolgsgeschichte Stadtwerke Witten: Mehr Kundenbindung durch mehrsprachigen Adventskalender-Chatbot und innovative digitale Kommunikation.
Business Goals
As a regional energy supplier, Stadtwerke Witten reliably supplies its customers with electricity, gas and water.
Stadtwerke started its collaboration with LoyJoy with the advent calendar chatbot. They are focusing on innovative digital communication to strengthen customer loyalty. Further chatbots are already being planned.
Results
The chatbot contributes to an improved customer experience and promotes loyalty to Stadtwerke Witten.
Thanks to the multi-language function, the chatbot can address different target groups.
Each group is reached in their preferred language. This leads to an improved user experience and increased participation rates.