Overview
Get an overview about the LoyJoy platform

Chat Widget
The LoyJoy Chat UI is a fully customizable chat widget for websites and native apps – with your own branding, responsive design, and easy integration.

Agentic AI at the Customer Interface
LoyJoy is the simplest yet most powerful platform for AI agents in customer contact - No Code setup with integrated tools.

Phonebot
Expand your customer service to the phone channel. It conducts natural conversations and utilizes the existing knowledge of your AI Agent.

Model Context Protocol
Prepare your business for the Agentic Web with MCP. Give AI agents like Gemini secure access to your services and data.

Expression Engine
LoyJoy provides a powerful expression engine to evaluate expressions in real time. Control process logic, personalize content, and automate decisions...

BPMN 2.0 Process Automation
How LoyJoy uses BPMN 2.0 to visually model and automatically execute business processes – no code required, intuitive to use, and infinitely scalable.

Analytics
Full transparency in every customer interaction – live analytics, funnel tracking, A/B tests, and GDPR-compliant insights.

WhatsApp Integration
Use over 40 LoyJoy modules to connect with your customers directly in WhatsApp. Automate processes, deploy AI agents, and enable live chat – all within...

Compliance
GDPR, EU AI Act, DORA, and Accessibility compliant – LoyJoy meets all regulatory requirements for enterprise chatbots.

Integrations
Over 30 plug-&-play modules connect LoyJoy with CRM, Marketing, Data Warehouses, and REST or Webservice APIs easily.

Live Chat
With LoyJoy Live Chat engage with customers instantly, answer questions, and seamlessly switch between AI automation and human support whenever needed.

AI Sales Consultant: The LoyJoy Agentic Product Finder
Transform static search filters into interactive sales conversations with LoyJoy's Agentic Product Finder powered by AI.
Platform
Conversational AI for Consumer Brands
Learn how leading consumer brands leverage Conversational AI to build better consumer relationships, personalize campaigns, and increase brand loyalty.

AI Agents for Banks and Financial Institutions
Find out how banks and financial institutions offer service excellence 24/7 with AI agents, process automation, and live chat – powered by LoyJoy.

AI Agents for Insurers
LoyJoy is the leading partner for Conversational AI Agents in the insurance industry – powering claims reporting, policy comparisons, and 24/7 customer service.

AI Agents for Utilities & Energy Companies
Learn how utilities and energy companies use LoyJoy's AI chat to support, engage, and delight their customers around the clock.

AI Agents for B2B Manufacturing & MedTech
Lead qualification & AI product recommendation for complex B2B products – integrated into your website. Connected to Salesforce, SAP & your PIM.

AI Agents for E-Commerce
AI shopping assistant & customer service automation for online shops – with AI agents that advise, convert, and relieve your team.

AI Agents for Sports Clubs
Fan service, ticketing & engagement for professional sports clubs – with AI agents that serve fans around the clock.

AI Agents for Educational Institutions and Universities
Study guidance & study buddy support with AI – intelligent chatbots for universities and educational providers that accompany students around the clock.
Industries
Customers
Pricing
Templates
About LoyJoy
Learn more about our company and mission

Partners
Our trusted partners and integrations

LoyJoy in Comparison
A detailed comparison between LoyJoy and other Conversational-AI platforms

Blog
Latest insights and industry updates

Webinars
Live demos and educational sessions

Documentation
Comprehensive guides and API reference
About LoyJoy
Partners
Blog
Webinars
Documentation

Trust Center

Everything you need to know about our security measures, data protection, and commitment to compliance.

Security, Data Protection, Governance, and Compliance Documents

Assistance with the Data Protection Impact Assessment (DPIA) under Art. 35 GDPR for the Use of the LoyJoy Platform February 24, 2026: This document serves as a foundation for the customer to conduct their own Data Protection Impact Assessment when implementing the LoyJoy platform.
BFSG EU Declaration of Conformity June 5, 2025: This EU Declaration of Conformity confirms the LoyJoy Platform adheres to EU accessibility requirements based on DIN EN 301 549:2021-03 and WCAG 2.1 AA.
Brief Statement on the EU AI Act May 20, 2025: LoyJoy GmbH as an operator (deployer) of an AI system using Microsoft Azure OpenAI Services, Mistral, Scaleway or Anthropic
Data Privacy Overview and FAQ February 5, 2025: Quick start guide to data privacy in LoyJoy. The LoyJoy Platform is designed to minimize data footprint while providing flexible options for storage and...
Data Processing Agreement (DPA) February 5, 2026: This Data Processing Agreement (DPA) between LoyJoy GmbH and the customer pursuant to Art. 28(3) GDPR governs all processing of personal data.
Statement on environmental, energy, and occupational safety aspects of LoyJoy GmbH March 2, 2026: LoyJoy GmbH is fully aware of its corporate responsibility in the areas of environment, energy, and occupational safety.
IT & Data Security Measures September 12, 2025: The IT security measures implemented at LoyJoy to meet information security, privacy and compliance requirements.
Sub Processors List March 1, 2026: LoyJoy GmbH uses the following sub processors for processing personal data pursuant to the DPA. Annex 2 to the Data Processing Agreement.
Supplement to Your Privacy Policy January 1, 2024: This document contains a suggestion for supplementing your privacy policy when using LoyJoy – ensuring GDPR-compliant communication with your users.
Technical and organizational measures according to Article 32 GDPR July 1, 2025: LoyJoy GmbH implements technical and organizational measures (TOMS) to ensure compliance with the GDPR provisions. Annex 1 to the Data Processing Agreement.