Success Cases
Stadtwerke Kamen Chatbot für besseren Service
Gemeinschaftsstadtwerke Kamen, Bönen and Bergkamen have created a chatbot on the LoyJoy platform that answers customer questions about their services.
Business Goals
As Gemeinschaftsstadtwerke, GSW Kamen, Bönen, and Bergkamen supply a large number of residents and businesses. The goal was a digital point of contact that answers frequent questions about energy supply and services around the clock, guides customers directly to the appropriate information, and relieves the service team of routine inquiries.
Results
The AI chat “Lore” reliably answers a wide range of customer questions and guides users directly to the appropriate information. More complex matters are passed on to the team in a structured way directly in the chat. Customers receive quick answers, while GSW noticeably relieves its service staff.